The mobile application ‘Bellboy’ operated by THE COMPANY i.e Urban Lifestyle Private Limited has provided a marketplace platform household and professional service providers which enables the link between a party/individual seeking for service requirements (“Customer”) and/or a party/individual offering such services (“Service Provider”). Customer and Service Provider together are hereinafter referred to as “Users” and individually as “User”. Those certain services requested by the Customer, which are to be completed by the Service Provider, are hereinafter referred to as “Services”.
Bellboy is a mobile marketplace for local services. We are the first startup to fill the void and fulfill the market needs for professional services.
Our customer care team is available to assist you from 8:00 am to 6:00 pm Monday to Sunday. Please do contact us on 0117 696 500 if you have any questions or queries or you may write to us at info@bellboy.lk.
Please note that the incoming calls and emails which made after working hours will be responded by our customer care team on the next working day.
Emails sent to info@bellboy.lk during the working hours will be responded within 1 working day.
Bellboy only provides service/s to Colombo 1-15 and suburb areas. The job request made out of the said regions will not be considered and therefore THE COMPANY is not liable to fulfill the job request.
Calm and clear communication is the most effective way to defuse any disagreement that may arise between the customer and service provider. All the customers and service providers are expected to be treated with respect and courtesy by one another.
Inspection :
Estimate :
THE COMPANY has minimum control over the quality, timing or legality of Services delivered by Service Provider.
THE COMPANY makes only a sincere attempt to provide best Service Providers and hence does not take full responsibility for suitability, reliability, timeliness, or accuracy of the Services requested and provided by Users. Although THE COMPANY does perform background checks of Service Provider, THE COMPANY cannot confirm that each User is whom they claim to be. THE COMPANY does not assume any responsibility for the accuracy or reliability of this information or any information on the Service.
NEITHER THE COMPANY NOR ITS DIRECTORS, OFFICERS, AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE. THE COMPANY AND ITS DIRECTORS, OFFICERS, AFFILIATES, AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE.
WE COLLECT AND STORE THE FOLLOWING PERSONAL INFORMATION: NAME, EMAIL ADDRESS, PHONE NUMBER, PRECISE LOCATION, USER ID, DEVICE ID AS WELL AS OTHER INFORMATION, INCLUDING USERS’ IP ADDRESSES AND STANDARD WEB LOG INFORMATION.
Use:
A customer’s personal information is utilized to:
Customer offer Service Payments for each requested service. Three days after a service is scheduled, if there is no complaint by the Customer, the service will be marked as closed by THE COMPANY, the agreed upon payment will be transferred to the Service Provider. The Service Payment must be paid only through THE Bellboy mobile application. Any Service Payments paid in cash outside of THE COMPANY mobile application are NOT subject to refunds.
* Failing to do the transaction within the agreed time period the COMPANY will take necessary actions for payment recovery.
Customer:
| Payment option | Payment term | Charges |
|---|---|---|
| Credit and Debit Card Visa/ Master | Via payment gateway Refundable* |
% payable to the payment gateway |
| Mobile Dialog/Mobitel | Add to bill Refundable* |
% payable for the network operator |
*Customer will be charged.
*Cancellation before the time-out.(some operators may charge Government taxes on the transaction amount subject to refund policy terms and conditions)
*Refunds are processed when the customer cancels request within 30 minutes or within a more reasonable time based on the verification process.
| Job Type | Cancellation criteria |
|---|---|
| Free Estimate | Once the booking is confirmed by the customer, within 30 minutes the customer can cancel the booking. |
| Inspection | The Customer can cancel the inspection within 30 minutes. |
Please note, if the customer fails to cancel the booking within 30 minutes, the service fee will be not refundable.
*Refunds can be credited to the user account as shown below,
| Payment Method | Refund Method | SLA |
|---|---|---|
| Credit and Debit card | Back to card | 14 working days |
| Mobile | Bank Transfer | 14 working days |
Please note, Due to inspection and bank processing times, it may take up to 14 working days from the date you request for the refund to appear on the bank card.
Links to Other Web Sites :
Links (such as hyperlinks) from THE COMPANY to other websites on the Web do not constitute as the endorsement by THE COMPANY of those sites or their content. Such links are provided as an information service, for reference and convenience only. THE COMPANY does not control any such sites and is not responsible for their content.
The use of any website controlled, owned or operated by third parties is governed by the terms and conditions of use and privacy policies for those websites, and not by THE COMPANY 's Terms of Use or Privacy Policy.
Your Information :
“Your Information” is defined as any information and materials you provide to THE COMPANY or other Users in connection with your registration for and use of the Service, including without limitation that posted or transmitted for use in Public Areas. You are solely responsible for Your Information, and we act merely as a passive conduit for your online distribution and publication of Your Information. You hereby represent and warrant to THE COMPANY that Your Information (a) will not be false, inaccurate, incomplete or misleading; (b) will not be fraudulent or involve the sale of counterfeit or stolen items; (c) will not infringe any third party's copyright, patent, trademark, trade secret or other proprietary right or rights of publicity or privacy; (d) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (e) will not be defamatory, libelous, unlawfully threatening, or unlawfully harassing; (f) will not be obscene or contain child pornography or be harmful to minors; (g) will not contain any viruses, Trojan Horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; and (h) will not create liability for THE COMPANY or cause THE COMPANY to lose (in whole or in part) the services of its ISPs or other partners or suppliers.
Solely to enable THE COMPANY to use Your Information, you hereby grant us a non- exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise all copyright, publicity rights, and any other rights you have in Your Information, in any media now known or not currently known.
Without limitation, THE COMPANY may terminate or suspend your right to use the Service if you breach any term of this Agreement or any policy of THE COMPANY posted on the Service from time to time, or if THE COMPANY otherwise finds that you have engaged in inappropriate and/or offensive behavior.
All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively “Proprietary Material”) that users see or read on the Service is owned by THE COMPANY or are used by permission. Proprietary Material is protected in all forms, media and technologies now known or hereinafter developed. THE COMPANY owns all Proprietary Material as well as the coordination, selection, arrangement, and enhancement of such Proprietary Materials as a Collective Work under the Intellectual Property Rights Act, as amended.
You acknowledge that Confidential Information (as hereinafter defined) is a valuable, special and unique asset of THE COMPANY and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than disclosure to your authorized employees and agents who are bound to maintain the confidentiality of Confidential Information.
The term “Confidential Information” shall mean any and all of THE COMPANY’s trade secrets, confidential and proprietary information and all other information and data of THE COMPANY that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. Confidential Information shall be deemed to include technical data, know-how, research, product plans, products, services, customers, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances or other business information disclosed directly or indirectly in writing, orally or by drawings or observation.
UNDER NO CIRCUMSTANCES WILL THE COMPANY,ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES' AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME.
If any dispute arises with one or more Service Providers, THE COMPANY (including our officers, directors, agents, investors, subsidiaries, and employees) will not be held responsible /liable from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
You hereby agree to indemnify, defend, and hold harmless THE COMPANY , its directors, officers, employees, agents, licensors, attorneys, independent contractors, providers, subsidiaries, and affiliates from and against any and all claim, loss, expense or demand of liability, including attorneys' fees and costs incurred, arising from your use, quality of service or inability to use the Services etc..
In case of any dispute between the Users and THE COMPANY, the parties agree to resolve the matter amicably vide arbitration under the Law of Sri Lanka.
No independent contractor, agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by this Agreement.
THE COMPANY takes no responsibility for cash paid to Service Provider as THE COMPANY has no control over such activities. We discourage any tips or reward to any of our Service Provider however,if any, Customer is doing so is completely based on their own will and decision. Customers are requested to report/inform in accordance with the procedure established by law for any misconduct or unlawful behavior of any of Service Provider.
We encourage the customer to buy the required parts according to the service providers requirement. THE COMPANY will not be liable for cash or to any sort of money related acts such as not settling the balance, not providing the invoice of the parts etc.by giving the service provider cash to buy the required parts, the customer must take the full responsibility.
THE COMPANY reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement (including the Privacy Policy (http://THE COMPANY /Progressive/content/pdf/Privacy_Policy.pdf) at any time, effective with or without prior notice.
Cancellation Policy :
| Service | Cancellation Charges | Cancellation Time Limit (From the confirmed scheduling time) |
|---|---|---|
| Plumbing Service | Booking fee/Inspection fee | 30 minutes |
| Electrician | Booking fee/Inspection fee | 30 minutes |
*Cancellation Time Limit (From the confirmed scheduling time)
*The above rates are subject to change without notice
*Please note the above Cancellation fee is the booking fee.
Rework Policy :
| Service | Cart Item | Warranty Period |
|---|---|---|
| Plumbing | All Cart Items | 7 Days |
| Electrical | All Cart Items | 7 Days |
| Painting | All Cart Items | No Warranty |
| Washing Machine | All Cart Items | 7 Days |
| A / C | All Cart Items | 7 Days |
| Refrigerator | All Cart Items | 7 Days |
| CCTV | All Cart Items | 7 Days |
| Pest Control | All Cart Items | No Warranty |
I HEREBY ACKNOWLEDGE THAT I AM IN FULL CAPACITY TO ENTER INTO AGREEMENTS AND I HAVE READ AND UNDERSTAND THE FOREGOING TERMS OF USE AND THE COMPANY PRIVACY POLICY AND AGREE THAT MY USE OF THE SERVICE IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT